Because Cheri Trim is handmade to order, return or cancellation eligibility can depend on whether production has started and whether the order is a standard or custom specification.
Before returning anything
Email contact@cheritrim.com with your order number and the reason for the request. We will confirm the available options and return instructions that apply to your order.
Damaged or incorrect items
If an item arrives damaged or does not match the confirmed order, contact us promptly with photos of the packaging and product so the issue can be reviewed.